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Community Cloud

Whether you are looking for a shared space to generate ideas and products, or to test prototypes and be in touch with partners, or finally to log support tickets and assist customers, the Community Cloud enables people to work together, within or outside of your own organisation and bring your business processes alive!

Benefits of the Salesforce Community Cloud

  • Engage with your customers, partners and resellers
  • Brand your community with your organisation’s branding
  • Through self-service, give customers a voice and a place to help each other
  • Connect partners with experts and make it easy for them to work with you
  • Empower your employees by sharing knowledge, collaborate on projects and get updates!

On average, with a custom made Community Cloud implementation, businesses can expect a 41% increase in productivity, a decrease of 31% in Pipeline Management Time and a decrease of 29% in Reporting Time.

Overview

Community Cloud is an online social platform from Salesforce that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. Users can visit the community to find answers to problems, share experiences of a company’s products and services, and make suggestions for product improvements. Customers can also use the community to self service, to engage with one another and answer each other’s questions around relevant topics.

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